Public Golf Assurance | Baltimore County Golf

Public Golf Assurance

As part of our mission to be the best public golf system in United States, Baltimore County Golf is constantly monitoring customer feedback to adjust current policies and create new policies and promotions to meet and exceed our golfers' needs and demands.

As part of our Public Golfer Assurance (PGA) initiative the following policies have been established:

Rain Credit Policy 

Rain check percentages will be based on your playing location when the staff determines rain checks are to be issued. 

For all rounds except Twilight rounds 

  • Holes 1 thru 3; receive 100% of playing fees
  • Holes 4 thru 15; receive a percentage of playing fees based on holes completed
  • Holes 16 thru 18; considered a completed stipulated round and no credit will be given

For all phases of Twilight rounds 

  • Holes 1 thru 3; receive 100% of playing fees 
  • Holes 4 thru 8; receive a percentage of playing fees based on holes completed
  • Holes 9 thru 18; considered a completed stipulated round and no credit will be given

NOTE: for players that begin play on the back 9, hole #10 is equivalent to hole #1
NOTE:  a list of the complete rain credit breakdown is available at each golf shop

Heat Check Policy 

If the temperature reaches 90 degrees by the time you finish the 9th hole, we will give you the option to finish your round or discontinue play and receive 50% "Heat Check". You will be eligible to apply your Heat Check toward any round of golf within 60 days from the date of issue as indicated by clubhouse thermometer. Offer does not apply on 9-hole or Twilight greens fees/events. 

New Money-Back Guarantee 

If you are unhappy with your round of golf and decide to stop playing before the 4th hole, our staff will offer at 100% refund. 

Please note: the Money-Back Guarantee cannot be substituted for our Rain or Heat Check policies in instances where they are applicable.  

No Show Guidelines 

What is a no show? 

A "No Show" occurs if there are less players in the group than were reserved.

Will the course fill in "No Show" openings with players from the Waiting List? 

Yes... if it can. For example, a player reserves a foursome, but only two show up. If the course can fill both openings, the player will not be charged a "No Show". If the course can only fill one of the spots then one "No Show" has occurred and will be recorded in the player profile. 

How many "No Shows" will be allowed? 

Normally, we would prefer to have players call ahead when they become aware of an opening. However, we also recognize that circumstances may prevent well intentioned customers from modifying their reservation. Therefore, we will allow six (6) individual "No Shows" prior to suspending booking privileges. 

What is the penalty or cost of removing the suspension from the card? 

If a player has incurred 6 "No Shows", it is likely we will have lost several hundred dollars as a result. The re-activation fee for an Advantage Card is $50. 

What if the card is suspended a second time (i.e., a total of 12 "No Shows")? 

Obviously, we do not want this to happen. However, if it does, the player will not be allowed to purchase another card without meeting with one of the Head Golf Professionals. 

New Wait List Advantages 

Now you can come out to a Baltimore County Golf course and add your name to our Wait List to receive a complimentary warm up bucket of balls, discounts on your greens fee and discounts for future use (these benefits are available on Saturday, Sunday and Holidays only). 

  • In addition, anyone who is on the Wait List for 1 hour or more will also receive a $5 greenback for future use. 
  • At the Diamond Ridge and Woodlands complex, anyone on the Diamond Ridge Wait List for more than 30 minutes will have the option to play the Woodlands and receive a $10 discount (based on availability). 

Special Cart Accommodations for Persons With Disabilities (PWD)

Baltimore County Golf (BCG) recognizes that our golf cart policy (see below) may cause an undue burden for some of of golfers who have disabilities (PWD). It is the desire of the BCG to make reasonable accommodations in the use of motorized golf carts for PWD provided they have the proper qualifications. The qualifications include Handicap Tag (MVA) & paperwork and doctors scripts that are dated and current. For further information, please contact your Golf Shop. Approved individuals will be allowed to drive inside the normal cart boundaries established for other golfers through the use of our GPS Systems on our Golf Carts; however, certain weather and ground conditions may necessitate additional restrictions on ALL golf cart use. 

Please communicate your needs to the golf course staff in advance of and during your day with us so we can ensure your needs are met. 

Golfers must receive any and all credits due prior to leaving the facility. Golfers will not be eligible for any of the assurances offered by Baltimore County Golf after the day of play has passed. 

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